Returns

At dossie, we strive to ensure your complete satisfaction with every purchase. If you wish to return or exchange an item, please adhere to the following guidelines to ensure a smooth process:

Return/exchange criteria

Time Frame: Returns or exchanges must be initiated within [insert number of days, e.g., 30 days] from the date of receipt.

Condition: Items must be returned in the same condition they were sent—unused, unworn, and free from any damage.

Packaging: All original packaging, tags, and accessories must be included.

Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required.

How to return or exchange

Contact Us: Reach out to our customer service team at [insert contact information] to request a return or exchange.

Provide Details: Include your order number and details of the item you wish to return or exchange.

Follow Instructions: Our team will provide you with the necessary steps to complete the process.

Return Cost

We offer returns however if the item is faulty or incorrect, return shipping costs are the responsibility of the customer.